Retailer Platform Launch
Led the product strategy and launch of a dealer-facing platform supporting payments, device activations, and service flows for major U.S. carriers. Focused on streamlining UX across 13K+ retailer locations while maintaining operational continuity during a platform migration.
Inventory & Invoicing Module
Designed and shipped a modular invoicing system with draft, checkout, reprint, and credit card processing flows. Integrated with inventory logic to enable device sales and support multi-carrier operations.
Digital Wallet & ACH Integration
Implemented digital wallet and ACH capabilities across multiple carrier platforms, increasing payment flexibility and aligning with PCI and FCC compliance requirements.
Self-Service Kiosk Features
Led hardware integration efforts for telecom self-service kiosks, allowing customers to select service plans and make payments directly at the machine. Enabled support for features like bill acceptance and automated payment validation.
Improved an online ordering platform that telecom dealers use to purchase SIM cards and devices. Contributed to user experience upgrades, added support for promotional banner uploads, and enhanced internal tools to make order fulfillment more efficient.
Dealer Marketplace Enhancements
Still shipping... and reprioritizing.
Agent Online Application Compliance Upgrade
Enhanced the Agent Online Application (AOA) to meet new regulatory partner requirements, streamlining internal compliance processes and ensuring agents can onboard smoothly and securely under the latest industry guidelines.